Advanced voice services
Creation Date: 2004
Via Piceno aprutina, 92/A
63100 Ascoli Piceno (AP)
Phone: +39 0736-345017

SpeechVillage - voice factory - founded in 2004, has made a major investment in research and development.
Today it has one of the best technologies for the management of automatic dialogues and since 2008 it offers advanced voice services for call centers. To date it employs 49 people: 12 in Italy, 28 in Brazil and 9 in Ecuador.

Our strengths.

Productivity. We create graphical development environments that guarantee rapid implementation and integrated control of the development and tuning process. This allows us to adapt to customer needs in a very short time, a key factor in the use of virtual agents in dynamic environments, such as in the case of contact centers with marketing campaigns or information on products that change frequently.
Specialized team. We have a multidisciplinary team, with specialists in computational linguistics and technicians with specific experience in the integration of backend and telephony systems.

Services

We offer integrated management of the automation system development, from feasibility analysis to roll-out; from tuning to evolutionary maintenance:

specialized advice
analysis of requsiti
technical-commercial feasibility analysis
usability analysis (ergodesign)
ultra-rapid prototyping of the pilot
integration with the call center
tuning and evolutionary maintenance
real-time monitoring tools
corrective and evolutionary maintenance

We also offer advanced services, of special interest for large companies, for a top quality service:

company identity: alignment of the image of the company with the quality perceived in the automatic answering service;
Sound & Feel: study of jingles and messaging;
professional speakers: the tone and the style of a professional voice sometimes say more than words, guaranteeing the user the immediate perception of quality and care of the experience;
audio project: various studies prove the effectiveness of the aid of appropriate musical motifs